We hope that you and your family are continuing to stay safe and healthy during these difficult times. As the COVID-19 pandemic has developed, it has become clear that the way we are able to interact with our clients has changed for the foreseeable future. Despite that, our goal at St. Matthews Animal Clinic remains to be able to continue to provide the best veterinary care to pets in need of surgery and dentistry, while keeping the safety of our clients and team members at the forefront.
As federal and local safety guidelines change and develop, we want you to know that our team is working hard to enact safety measures within our clinic to allow us to continue to provide care for your pets.
What We’re Doing
Reopening Our Clinic
We are excited to begin welcoming our clients back into the clinic. At this time, two family members will be allowed to accompany their pet into our clinic for their appointment.
Curbside Concierge Service
We are continuing to offer curbside concierge service to our clients who prefer it. Call or text us when you arrive and our team will come out to your car and escort your pet to and from their appointment, offering you a contactless visit. We will also be happy to deliver any medication and prescription food right to your vehicle.
All team members are provided with gloves, and sanitizer stations. Masks are optional for our team members.
Our team members will strive to maintain 6 feet of distance from you for our mutual safety.
Healthy Team Members
We’re taking team health seriously, with measures including frequent hand washing, self-check procedures, and more.
Enhanced Cleaning & Sanitizing
Our hospital is cleaned and sanitized frequently, using EPA approved disinfectants, with special attention paid to heavy touch areas like doorknobs, phones, and computers.
Need medication or prescription food?
Check out our online store, where you can order and have the items you need delivered directly to your door.
If you haven’t already, download our PetDesk app to access your pet’s healthcare records, book appointments and connect with our veterinary team.
What We’re Asking You to Do
Whenever possible, we ask you to book your appointment ahead of time by phone or online.
We have procedures in place to limit contact during the payment process to keep you and our team members safe.
Practice Social Distancing
For the safety of all of our clients and team members, we are continuing to ask clients to practice social distancing while inside of our clinic. Masks are optional. If you are experiencing any COVID-like symptoms, please wear a mask when near others.
Keep your Cell Phone Close & Charged
If you are utilizing our curbside concierge service, we will be communicating with you via your cell phone during your pet’s visit, so we ask you to make sure it is on and charged during the appointment.
Be Patient as We Serve You
Our team is working extremely hard to follow safety guidelines while providing the high level of veterinary care you and your pet deserve. Please be patient and kind as our pet health heroes care for your furry friends.
Schedule an Appointment